RMA Application

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Fill in either Part Number or Serial Number

Part Number Serial Number Warranty period Quantity Reason Note


  1. Transcend’s RMA service only provide replacement product and NOT REFUND to end-users. If you have requested a refund using RMA, we will ship the product back to you at your expense.
  2. Transcend’s USA RMA system only service USA and Mexico. For all other territories, please contact the original store your purchase the product from or contact Transcend Customer Service for help at service-us@transcend-info.com.
  3. If you are experiencing any problems during the application process, please contact us at 714-921-2000 or service-us@transcend-info.com
  4. Transcend shall not be liable for any damage to or loss of any program or data from the failed product and shall not be responsible for data recovery or backup.
  5. Transcend shall in no event be liable for any defect, damage or data lost arising from the delivery for repair / replacement.
  6. If you are returning an item(s) listed below, please ensure you pack all necessary accessories with the RMA item before shipping it back to us.

    Products Digital Photo Frame External Storage Personal Cloud Storage
    Wireless SSD
    USB 3.0 Hub
    Car Video Recorders Body Camera JetDrive Series
    Accessories to be returned with the product(s)
    • A power adapter
    • A remote controller
    • A power adapter (SJ35 series)
    • A rubber case (25M/25H series)
    • A thunderbolt cable (SJM300/500 series)
    A power adapter A microSD card
    • A power adapter
    • A microSD card
    An enclosure (including an adapter)

    *Memory module kits must be returned as a complete set. Single piece returns will be rejected.

  7. RMA with missing parts/accessories will be rejected.
  8. Transcend is not responsible for lost or damaged goods during shipping due to insufficient packaging.
  9. Customer is responsible for the cost of return shipping/postage to Transcend.
  10. Please include the following in the package before shipping out your RMA:
    • Printed RMA application form.
    • Copy of the original invoice/receipt.
    • Transcend product.
  11. If you currently do not have access to a printer, please print the RMA form later through RMA status inquiry.