- 1Fill in product information
- 2Your shipping address
- 4Print RMA form
Fill in product information
- Transcend’s RMA service only provide replacement product and NOT REFUND to end-users. If you have requested a refund using RMA, we will ship the product back to you at your expense.
- Transcend’s USA RMA system only service USA and Mexico. For all other territories, please contact the original store your purchase the product from or contact Transcend Customer Service for help at firstname.lastname@example.org.
- If you are experiencing any problems during the application process, please contact us at 714-921-2000 or email@example.com
- Transcend shall not be liable for any damage to or loss of any program or data from the failed product and shall not be responsible for data recovery or backup.
- Transcend shall in no event be liable for any defect, damage or data lost arising from the delivery for repair / replacement.
If you are returning an item(s) listed below, please ensure you pack all necessary accessories with the RMA item before shipping it back to us.
Products Portable SSDsExternel Hard DrivesPersonal Cloud Storage Dashcams Body Cameras Card ReadersHubs JetDrive Series Accessories
- Power adapter(SJ35/SJC Series)
- Rubber case(25M/25H Series)
- microSD card
- Car lighter adapter
- microSD card(DPB10 Series)
- Enclosure (including an adapter)
*Memory module kits must be returned as a complete set. Single piece returns will be rejected.
- RMA with missing parts/accessories will be rejected.
- Transcend is not responsible for lost or damaged goods during shipping due to insufficient packaging.
- Customer is responsible for the cost of return shipping/postage to Transcend.
- Please include the following in the package before shipping out your RMA:
- Printed RMA application form.
- Copy of the original invoice/receipt.
- Transcend product.
- If you currently do not have access to a printer, please print the RMA form later through RMA status inquiry.